Print Page   |   Your Cart   |   Sign In   |   Register
How to Deliver Exceptional Customer Service (.4 CEUs)
View Registrations Tell a Friend About This EventTell a Friend
 

 Export to Your Calendar 11/20/2019
When: Wednesday, November 20
9:30 AM - 2:30 PM
Where: Roger Carter Community Center
3000 Milltowne Drive
Ellicott City, Maryland  21043
United States
Contact: Karen Potter
410-313-4664


Online registration is closed.
« Go to Upcoming Event List  

How to Deliver Exceptional Customer Service (.4 CEUs)

Wednesday, November 20, 2019

9:30 AM - 2:30 PM (registration begins at 9 AM)

 

Roger Carter Community Center

3000 Milltowne Drive, Ellicott City, MD  21043

 

This seminar teaches ways to work easily with others and create a more pleasant environment. You will also learn ways to communicate with customers in person and over the phone, helpful skills for dealing with angry customers, tactics for keeping your composure under stress, and much more.

 

This seminar will help you train yourself, your staff, and your organization not only to head off problems, but also to rise to a level of service excellence.

Learn how to:

  • Increase the return on your customer service dollars.
  • Make your customers feel important and appreciated.
  • Reduce stress and turnover in customer service jobs.
  • Become a master in the art of listening.
  • Say "no" and be firm without antagonism.


Meal Information - Light breakfast and lunch included. Note: If you require special accommodations or have special dietary needs, please contact Karen Potter at 410-313-4664 at least 14 days in advance so appropriate arrangements can be made.


WE STRIVE TO ALIGN ALL OF OUR TRAININGS WITH CAPRA STANDARDS.

 

Cost:  Before 11/6: $55; 11/6-11/15: $65

 

Please register by 11/15

 

We are sorry, but refunds are not available for this workshop.

 

Download Flyer

Member Sponsors

Online Surveys

SUPPORT OUR GOLD MEMBER SPONSOR!

 


Membership Management Software Powered by YourMembership  ::  Legal